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Hello Money help guides

With Hello Money, it's easy to send cash, buy airtime, transfer funds and buy electricity from your mobile phone.
We show you how to register and do these transactions and more with our quick and easy help guides.

How to register and use Hello Money

Follow the easy steps to register and to reset your password.

How to add a beneficiary

Add a beneficiary for fund transfers, electricity purchases, airtime top ups and more.

How to buy electricity and airtime

We show you easy steps to buy electricity and top up airtime on Hello Money.

How to transfer funds to an Absa account or mobile wallet

You can use Hello Money to transfer funds to an Absa account or mobile wallet.

How to register and use Hello Money

How to register (new user)
Dial *150*20#

Select your preferred language

Select Option 1: Self registration (Only for Absa customers)

Enter branch code

Select branch name

Enter account number

Press 1 to accept terms and conditions

Enter date of birth digits as requested

Enter card number digits as requested

Enter debit card’s expiry date in format MMYY

Receive confirmation screen of successful registration

Temporary mobile banking PIN will be sent to your device via SMS
How to change PIN

1. Dial *150*20#
2. Enter temporary mobile banking PIN
3. Enter new PIN
4. Re-enter new PIN
5. You will see a confirmation screen of successful PIN change

How to add a beneficiary

Airtime top up
Dial *150*20#

Enter mobile banking PIN

Choose main menu option

Select buy Airtime Top up

Select operator

Select To Other Number

Select New beneficiary

Select the operator (check with receiver if unsure)

Enter the mobile number

Enter the beneficiary nick name (max 10 characters)

Press 1 to confirm details

You will see a confirmation screen
Electricity
Dial *150*20#

Enter mobile banking PIN

Choose main menu option

Choose pay bill

Select register a biller

Select LUKU

Enter meter number

Enter the beneficiary nick name (max 10 characters)

Confirm adding new beneficiary

You will see a confirmation screen
Fund transfer to an Absa account
Dial *150*20#

Enter mobile banking PIN

Select main menu option

Select Funds transfer

Select register beneficiary

Select Absa A/C

Enter beneficiary account number(without branch code)

Enter branch code

Select branch name

Enter beneficiary nick name (max 10 characters)

Press 1 to confirm

You will see a confirmation screen

How to buy electricity and top up airtime

How to buy electricity
Dial *150*20#

Enter mobile banking PIN

Select main menu option

Select Pay bills

Select pay a registered biller (if you ever saved the meter number before) or select make a one-off payment

Select the biller nick name from the saved list or if you chose one-off payment, select either LUKU or IBE

Enter meter number for one-off payment

Enter bill amount

Select the account to be debited

Review transaction details

Press 1 to confirm transaction

You see a confirmation screen.

You receive a token via SMS
How to top up airtime
For your own number:

Dial *150*20#

Enter mobile banking PIN

Select main menu options

Select buy airtime top-up

Select your network operator

Select your own number

Enter amount you wish to top up

Select the account you would like to debit

Confirm transaction

You will see a transaction confirmation screen

For another number:

Dial *150*20#

Enter mobile banking PIN

Select main menu option

Select Airtime Top up

Select to other number

Select once-off (if number is not a saved beneficiary) or saved beneficiary

Enter mobile number (for once-off) or select payee nickname from the list of saved beneficiaries

Enter the amount you wish to top up

Select the account you would like to debit

Confirm transaction

You will see a transaction confirmation screen

How to transfer funds and send cash

How to do a fund transfer (Absa to Absa)
Dial *150*20#

Enter mobile banking PIN

Select main menu option

Select Funds transfer

Select To other Absa account

Select registered (If beneficiary is registered)

Select the beneficiary from the list of saved beneficiaries

Enter amount to be transferred

Select account to transfer from

Press 1 to confirm the transaction

You see a confirmation screen and receive an SMS
How to transfer to mobile wallet
Dial *150*20# and enter PIN

Select main menu option

Select M-Wallet

Select destination wallet network provider

Select wallet to transfer funds to (to own number or to other mobile number)

Select either once-off or saved beneficiary (for already saved beneficiary)

Enter the number you wish to send money to for once-off transaction or select the saved beneficiary nickname from the saved list of beneficiaries

Enter amount you wish to transfer

Select account you would like to transfer from

Confirm the transaction

Need more help?

Call us:
0800750078 (Toll free)
+255 (0)746 882 000 (Network charges apply)

Email us:

talktous@absa.co.tz