Meet Abby, your virtual assistant at Absa
Our friendly chatbot is powered by AI and designed to assist you with your banking needs and questions from anywhere and at any time. You can easily find Abby in the bottom right corner of our website landing page and start chatting today.
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Abby can help answer your most commonly asked questions, such as how to access mobile wallet.
Watch this space!
Abby is learning and improving with every interaction to create new capabilities and features for a great customer experience.
Abby is a conversational platform powered by artificial-intelligence (AI) to attract, engage and support customers with instant, contextual and personalised communication.
Our goal is to provide an instant self-service channel to customers that will change the way they interact with the bank over time.
Abby is continuously learning, and in the near future, will be able to assist with account related questions and requests.
Abby is powered by artificial intelligence (AI technology) and also has machine-learning capabilities.
This means the more you interact with Abby, the more it can learn, and the better it will be able to help you in future.
Simply click on the Abby icon on our website, accept the terms and conditions, and start chatting with Abby in English. Feel free to ask Abby any banking question via text chat!
Because your safety and privacy is important to us, we made sure that Abby is a secure platform. Abby will never ask you for any personal information, such as account number, passwords or PINs.
Please contact our call centre on +255 (0) 774 700 703 or +255 (0) 774 700 708 to speak to one of our friendly agents.