You can count on Absa in uncertain times
Our primary focus is on serving our customers and ensuring they have access to safe and convenient services during this period.
Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant, especially when responding to emails, giving out confidential information or clicking on links.
Absa Chat Bot
Our Absa Bot is a virtual assistant that’s online 24/7, ready to answer the most commonly asked questions about Absa, its products and services and any charges related to banking with us. Start chatting right away by clicking here.
Absa Chat Bot also works on WhatsApp. Simply send a message directly to 074 3254244 and say Hello to start chatting to your own virtual assistant.
We will remain open for all critical services. However, we encourage customers to
make use of our convenient digital channels which are available 24/7.
Operating hours for branches that remain open:
Branch Weekdays Saturdays Sundays Alpha 08:30-16:00 09:00-13:00 Closed Arusha 08:30-16:00 09:00-13:00 Closed Dar City 08:30 - 18:00 09:00-16:00 10:00-13:00 Dodoma 08:30-16:00 09:00-13:00 Closed Iringa 08:30-16:00 09:00-13:00 Closed Mbeya 08:30-16:00 09:00-13:00 Closed Mikocheni 08:30-16:00 09:00-13:00 Closed Morogoro 08:30-16:00 09:00-13:00 Closed Moshi 08:30-16:00 09:00-13:00 Closed Mwanza 08:30-16:00 09:00-13:00 Closed Ohio 08:30-16:00 09:00-13:00 Closed Slipway 08:30-16:00 09:00-13:00 Closed Tanga 08:30-16:00 09:00-13:00 Closed Zanzibar 08:30-16:00 09:00-13:00 Closed
Operating hours for premier suites that remain open:
Branch Weekdays Saturdays Sundays Ohio Premier Centre 08:30-17:00 Closed Closed Alpha 08:30-16:00 09:00-13:00 Closed Arusha 08:30-16:00 09:00-13:00 Closed Dar City 08:30- 18:00 09:00-16:00 10:00-13:00 Ohio 08:30-16:00 09:00-13:00 Closed Slipway 08:30-16:00 09:00-13:00 Closed Zanzibar 08:30-16:00 09:00-13:00 Closed
All our ATMs will continue to work and be maintained. Customers are encouraged to use our Cash Accepting ATMs for deposits and digital channels for banking transactions, rather than visiting a branch during this emergency situation.
Please remember to wash your hands with soap for 20 seconds (or use sanitiser) before and after withdrawing cash from an ATM, and practice social distancing at the ATM machine, in the interests of your health and safety, and those around you.
Absa’s main priority is the safety of its customers, employees and community members. As such, we have made every effort to ensure that the following measures are in place:
- Hand sanitisers have been made available for staff to use after every transaction or customer interaction.
- Hand sanitisers are also available for customer use when visiting a branch.
- Biometric readers are wiped down with alcohol swabs after every transaction or customer interaction.
- Cash handlers have been provided with regulation gloves.
- All cleaning protocols have been enhanced (e.g. sanitisation of desks, counters, etc.).
- Educational initiatives have been implemented for staff members (increasing awareness around hygiene and general behaviour).
We have made every effort to try and make our facilities as safe as possible for our employees, customers, suppliers and other visitors.
You can easily register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in. You will also be able to use our convenient mobile banking app with the same credentials that you use for internet banking.
If circumstances still make online banking difficult for you, try Hello Money on *150*20#.
Our contact centre team is ready to assist you on the following contact details:
+255 (0) 746 882 000 or 0800 750 078 (toll free).
Bank from home with our Absa Tanzania online banking app. Simply download the app from The App Store or Google Play and complete your banking whenever you need to. Use your internet banking login credentials to log in.
Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone. Visit our security centre for more information.
Absa Tanzania fully supports Government’s decisive actions to reduce the health and economic impacts of COVID-19 on the country. The health and safety of our employees, customers and our community is a top priority. Some of our branches will remain open for all critical services. However, we encourage customers to make use of our convenient digital channels which are available 24/7.
Our digital and telephonic customer service channels are fully operational for customers to engage with us. It’s easy to bank digitally from home with Absa. You can check balances, transfer money and pay bills on the Absa Mobile Banking App, cellphone banking or internet banking.
As an active corporate citizen, Absa Tanzania Limited is contributing to a number of government efforts to contain the spread of COVID-19, and is also participating in an industry-wide response to support local economies during this time. In addition, we are working with all relevant authorities and regulators to ensure that critical banking and financial services remain available, and to facilitate economic relief measures for customers and clients in respect of their debt obligations.